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What is the onboarding call?

The onboarding call is a dedicated 30-minute session with one of our AI analytics specialists. It's not a sales pitch—you're already in. It's a strategy session designed to configure our platform to monitor what actually matters to your business. We move beyond generic keywords to identify the specific prompts, competitor comparisons, and brand attributes that drive your revenue.

What are the goals by the end of onboarding?

By the time we hang up, our goal is for you to have:

Have your key integrations set up to automatically flow data into your reports
Configure up your first set of tracked prompts
Get an understanding on how your brand is currently recommended by ChatGPT
Be equipped to continue your analysis within the platform

Why do we prefer to onboard you personally?

LLM behavior is nuanced. "Nike" might care about "running shoes," but they also care about "best shoes for marathon training" or "ethical manufacturing." Automated setups often miss these subtleties.

By speaking with you, we can:

Understand your specific competitive landscape.
Identify the "blind spots" in your current AI visibility.
Ensure you aren't wasting your prompt quota on irrelevant queries.
Build a personal relationship so we can proactively alert you to trends relevant to your industry.

What does it involve?

We keep it focused and efficient. The agenda typically covers:

1. Brand Audit

We review how you currently describe your brand vs. how the market sees you.

2. Prompt Engineering

We co-create the initial set of prompts that will serve as your baseline for tracking.

3. Competitor Selection

Defining exactly who you want to be compared against in AI responses.

4. Success Metrics

Establishing what "good" looks like for your specific goals (e.g., sentiment improvement vs. share of voice).

Your Success is Personal The Onboarding Call